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Refund Policy

Last updated: August 2026

1. The short version

You normally have 14 days to change your mind about something bought online. Digital content is the exception the law makes for exactly this situation: at checkout you consent to us supplying the book immediately, and once it has been supplied the change-of-mind right falls away. A BookB book is supplied the moment your payment clears — the complete PDF is attached to your receipt and sent to you — so in practice that right ends within a minute or two of paying, and we say so on the checkout page before you pay rather than afterwards. Your separate rights over faulty or misdescribed content are never affected, and they are the ones that matter most. When something has gone wrong, email us: we would far rather put a genuine problem right than argue about it.

2. The 14-day cooling-off period, and the consent you give

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the date of an online purchase to cancel and receive a full refund. For digital content the regulations let you agree to immediate supply and acknowledge that you then lose that right, and the checkout page asks for exactly that before you pay: it tells you the full PDF is ready to download the moment your payment clears and is emailed to you as well, and that the 14-day cancellation right no longer applies once the book has been delivered.

So the honest position is this. Because we send you the book itself rather than making you come and fetch it, delivery is immediate and there is no realistic window in which the book is bought but not supplied. If something interrupts that — your payment goes through but no book ever reaches you, or the purchase is still showing as unpaid and never completes — then nothing has been supplied, your cancellation right is untouched, and we will refund you in full. Tell us and we will sort it out.

3. Membership

Membership across the whole library is not on sale and we are not taking membership payments, so there is nothing here to refund. If we open it, the same 14-day right will apply from the day you take it out, it will end at the point you start reading, and after that you will be able to cancel at any time and keep access to the end of the period you have paid for. We would not give pro-rata refunds for time remaining on a cancelled period unless the service was at fault.

4. Faulty or misdescribed content

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a book you have paid for is defective — chapters missing or corrupted, a PDF that will not open, a book materially unlike what the page said it was — you are entitled to have it repaired or replaced at no cost. If we cannot fix it within a reasonable time, you are entitled to a price reduction, which can be a refund of up to the full amount you paid. These rights apply in full regardless of the consent you gave at checkout, and they are not time-limited to 14 days.

5. How to ask, with or without an account

You do not need an account, and there is nothing to log in to.

We reply within a few working days. Approved refunds go back to the way you paid, through PayPal, normally within 14 days of approval and usually much sooner.

6. What a refund does to your copy

If we refund a book, the private download link in your receipt stops working and the licence to use that copy ends, because you have your money back instead. The PDF already sitting in your inbox is a file we cannot reach into and remove, so we ask you to delete it — keeping and using a book you have been refunded for is not something the licence covers.

7. Nothing here limits your statutory rights

This policy explains your rights — it does not replace or reduce them. If any part of it ever conflicts with UK consumer law, the law wins.